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Refund/Deposit Policy Kayak & Camping/Beach Gear Rentals Due to the high demand and limited availability for Outrigger Tours and Kayaks, Camping/Beach Gear rentals, there are no refunds for cancellations within 30 days of your reservation date.
If you cancel your reservations prior to the 30 day period, your cancellation must be in writing. You can email your cancellation to kupahookena@hawaiiantel.net or you can mail your cancellation request to the address below:
If we cancel your reservations due to unsafe water or weather conditions, or for any pertinent reason, you will receive a 100% refund in full. Deposit: Current, valid photo identification (driver's license or passport) must be deposited for kayak rentals, camping packages and tents. A CASH deposit of $100 will also be required at the time of equipment checkout. Damage/Dirty/Lost Policy: If rental equipment is returned in damaged or dirty condition, the renter will be responsible for cleaning and repair costs. Shop rate will be charged ($15/hr) plus any parts and materials for cleaning or repair. Expenses incurred under this policy will be charged to the deposit. Camping Permit Reservations A request for refunds must be made 7 days before the start date on your reservation/permit. Your cancellation must be in writing. To request a refund, you can email kupahookena@hawaiiantel.net or you can mail your cancellation request to the address below. Please provide the permit number and the reason for the refund in your cancellation request. You will be refunded the full amount of your reservation purchase minus a 10% service fee. The permit will be invalid once your refund is processed.
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